Booking your stay at Mar-a-Selva means enjoying a seamless, stress-free experience in a luxury villa tailored to your perfect getaway. Our rental policies ensure a smooth process from reservation to checkout, outlining important details on payments, cancellations, and guest responsibilities. Please review the below to help us provide you with an exceptional stay.
Booking and Deposits
A deposit of 25% is required to hold the date. Checks payable to Pan American Holdings LLC should be mailed to 122-3 Bishop Tolbert Road, Santa Rosa Beach, FL 32459 USA. Your booking becomes a confirmed reservation upon receipt our receipt of your deposit. Receipt of payment constitutes acceptance of these terms and conditions.
If you have additional guests joining who are not included in your reservation, there will be a fee of $275 per person per day, which consists of 3 meals per day and an open bar.
Final Payment
The final payment is due 60 days prior to arrival. All bookings made within 60 days of arrival require complete payment at the time the reservation is made.
Cancellation Charges
- 90 days or more prior to arrival: no charge
- 90-60 days: loss of deposit (25% of total package price)
- 60 days or less: 100% of package price unless the villa is re-rented for the same dates, in which case the cancellation penalty will be $100 per person
Refunds
All refund requests must be submitted in writing and are subject to the above fees/ penalties. No refunds will be made due to delays or changes in airline schedules, acts of God, any individual decision not to participate or inability to participate.
Documentation
U.S. Citizens must present a VALID PASSPORT 60 days prior to arrival. Failure to present proper identification will not entitle any guest to a refund.
Responsibility
Mar-a-Selva and your travel agency are not responsible for accidents, loss, detention, annoyance, delays, and expenses arising from quarantine, strikes, force majeure, failure of any means of conveyance to arrive or depart as scheduled, government restrictions or regulations, discontinuance or change in transit or lodging, or any other causes over which we have no control. As the full responsibility of the operation of any conveyance used for tours rests with the company(ies) or persons engaged in conveying passengers, and liability of said company(ies) must be sought in the country where the accident or liability occurred.
Neither Mar-a-Selva, nor its staff, suppliers, or agents shall assume any liability for a guest’s failure to obtain required documentation (in which case said guest(s) will not be entitled to a refund). Guests are further subject to the Contract of Carriage of any airline engaged to transport the guest to or from Mar-a-Selva.